Payment Policy
Decodwell provides customers with convenient payment options when purchasing home décor products through our website. This Payment Policy explains the payment methods we accept and general information regarding payment processing.
By placing an order with Decodwell, customers agree to provide accurate and complete payment information and to authorize the applicable payment method for the total amount displayed during checkout.
Accepted Payment Methods
Decodwell currently accepts the following payment methods:
- MasterCard
- Visa Card
- American Express
- UnionPay
- Google Pay
Available payment methods may be displayed during checkout based on the customer's device, location, payment provider availability, or other technical factors.
Payment Authorization
When an order is placed, the selected payment method may be subject to authorization or verification by the applicable payment processor, card network, bank, or financial institution.
An order may not be processed successfully if payment authorization is declined, incomplete, reversed, or otherwise unsuccessful.
Customers are responsible for ensuring that their payment information is accurate and that sufficient authorization is available to complete the transaction.
Order Total
Before completing an order, customers should review the total amount displayed during checkout.
The applicable product price and standard shipping fee should be reviewed before payment is submitted.
Our standard shipping charge is a flat rate of $25.
Decodwell does not intentionally apply hidden charges. Any applicable charges should be disclosed through the website or checkout process.
Currency and Bank Charges
The currency displayed on the website or checkout should be reviewed before completing a purchase.
Depending on the customer's bank, card issuer, payment provider, or location, additional foreign-exchange fees, international transaction fees, or other financial institution charges may potentially apply. Such charges are generally determined by the customer's financial institution rather than Decodwell.
Customers should contact their bank or card issuer if they have questions regarding such charges.
Payment Security
Payment transactions may be handled through secure payment-processing systems provided by third-party payment providers.
Customers should never send complete payment-card numbers, card security codes, passwords, PINs, or other sensitive financial credentials to Decodwell through email, phone messages, social media, or other informal communication channels.
Failed Payments
If a payment cannot be authorized or completed, the order may not be successfully processed.
Customers may attempt another available payment method or contact their payment provider if the problem continues.
If assistance is required from Decodwell, customers may contact us using the information provided below.
Duplicate Transactions
If a customer believes they have been charged more than once for the same order, they should contact Decodwell promptly and provide relevant transaction or order information.
We may review the order records and payment information available to us to determine whether a duplicate transaction occurred.
Refunds
Where a refund is approved under our Return & Refund Policy, the refund will generally be processed through the applicable original payment method where possible.
Our stated refund window is 15 days, subject to the conditions of our Return & Refund Policy.
Once a refund has been initiated by Decodwell, the time required for the funds to appear may depend on the payment provider, bank, card issuer, or financial institution.
Fraud Prevention
Decodwell may use reasonable procedures to identify suspicious or unauthorized transactions.
An order may be delayed, reviewed, or declined where payment information or transaction activity raises legitimate security concerns.
These measures are intended to protect both customers and the business from unauthorized transactions and fraudulent activity.
Contact Information
For payment-related questions:
Decodwell
Email: info@cottonx.shop
Phone: +1 (303) 555-0147
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)