Shipping Policy

Decodwell aims to provide customers with a straightforward and transparent shipping process for home décor orders placed through our website.

This Shipping Policy explains our order processing time, shipping charges, estimated transit time, delivery expectations, and customer responsibilities regarding shipping addresses.

Shipping Fee

Decodwell charges a flat-rate shipping fee of $25.

The applicable shipping fee should be displayed during the purchasing or checkout process.

We do not intentionally apply hidden shipping charges. Customers should review the order total before completing the purchase.

Order Processing Time

Our standard order processing time is:

1–2 business days

Order processing begins after an order has been successfully submitted and the necessary payment and order information has been received.

Processing includes activities required to prepare an order for shipment.

Processing time is separate from transit time.

Order Cut-Off Time

Our standard order cut-off time is:

5:00 PM

Orders received after the applicable cut-off time may be treated as being received on the next business day for processing purposes.

Processing and delivery estimates may also be affected by weekends, holidays, payment verification, or circumstances outside our control.

Transit Time

Our estimated shipping transit time is:

4–5 business days

Transit time refers to the estimated period during which an order is in transportation after it has been processed and shipped.

Transit times are estimates and may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, and other circumstances.

Estimated Total Delivery Time

The estimated total delivery period is:

5–7 business days

This consists generally of:

Processing: 1–2 business days
Transit: 4–5 business days
Estimated total: 5–7 business days

The stated delivery period is an estimate and should not be interpreted as a guaranteed delivery date.

Shipping Address Responsibility

Customers are responsible for entering a complete, accurate, and deliverable shipping address at checkout.

Customers should carefully check:

  • Full name
  • Street address
  • Apartment or unit number
  • City
  • State or region
  • ZIP or postal code
  • Country
  • Telephone number where required

Incorrect or Incomplete Addresses

If a customer provides an incorrect, incomplete, outdated, or otherwise undeliverable address, the customer is responsible for the resulting consequences.

This may include additional shipping charges, re-delivery costs, returned shipments, delivery failures, or other expenses associated with correcting the address.

Customers should contact Decodwell as soon as possible if they discover an address error after placing an order. We cannot guarantee that an address can be changed once an order has entered processing or shipping.

Delivery Delays

Although we aim to meet our estimated delivery timeframe, delays may occur for reasons outside our direct control.

Potential causes may include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Operational delays
  • High shipping volumes
  • Customs or border-related procedures where applicable
  • Other unforeseen circumstances

A delay does not automatically mean that an order has been lost.

Delivery Estimates

The 5–7 business-day total delivery estimate is provided as a general expectation rather than a guaranteed delivery date.

Customers should consider the estimated processing and transit times when placing orders, particularly when ordering products for a specific event or date.

Decodwell is not responsible for delays caused by circumstances beyond our reasonable control.

Lost or Delayed Shipments

If a shipment appears to be significantly delayed or has an issue during transportation, customers may contact us for assistance.

We may request relevant order information so that the shipment can be reviewed.

Customers should provide accurate information and cooperate with reasonable requests necessary to investigate a delivery issue.

Order Tracking

Where tracking information is available, it may be provided to the customer after shipment.

Tracking information is supplied through the applicable carrier or shipping service and may take some time to update after the shipment has been dispatched.

Customer Responsibility

Customers are responsible for:

  1. Providing a correct shipping address.
  2. Reviewing their order information before checkout.
  3. Being available to receive the shipment where necessary.
  4. Monitoring available tracking information.
  5. Contacting Decodwell promptly if a significant delivery issue occurs.

Changes to Shipping Policy

Decodwell may update this Shipping Policy from time to time. Customers should review the current version of the policy before placing an order.

Contact Information

For shipping-related questions:

Decodwell
Email: info@cottonx.shop
Phone: +1 (303) 555-0147
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)