Return & Refund Policy
At Decodwell, we want customers to have clear information about our return and refund procedures before placing an order.
This Return & Refund Policy explains the applicable return window, customer responsibility for return shipping, refund timeframe, and other conditions associated with returns and refunds.
Customers should carefully review this policy before purchasing.
Return Window
Eligible returns may be requested within:
60 days
The 60-day return window is measured from the applicable purchase or order date.
Customers who wish to return an eligible product should contact Decodwell within the applicable return period and follow the return instructions provided by our customer-service team.
Return Authorization
Customers should contact Decodwell before sending an item back.
Unauthorized returns may experience processing delays or may not be processed in the same manner as an authorized return.
When contacting us about a return, customers should provide relevant order information, including the order number and details about the product being returned.
Return Shipping Costs
The customer is responsible for:
- Obtaining the return label
- Paying the return shipping cost
- Any applicable carrier charges associated with returning the product
- Ensuring the returned package is properly addressed and shipped
Return shipping costs are the customer's responsibility in every applicable return situation.
Decodwell does not automatically provide prepaid return labels unless expressly agreed or required by applicable law.
Product Condition
Customers should return products in the condition required for the applicable return.
Where applicable, products should be securely packaged to reduce the risk of damage during return transportation.
Customers should retain shipping receipts, tracking information, or other evidence of return shipment until the return has been fully processed.
Restocking Fee
Decodwell does not charge a restocking fee for applicable returns.
Customers are responsible for the applicable return shipping costs as described in this policy.
Refund Window
Our standard refund processing window is:
15 days
Once an eligible return has been received and reviewed, an approved refund will generally be processed within the stated refund window.
The time for the refunded amount to appear in the customer's account may depend on the original payment method, payment provider, bank, or card issuer.
Refund Method
Approved refunds are generally returned through the original payment method used for the transaction, where reasonably possible.
Customers should understand that Decodwell's refund processing time and the financial institution's posting time may be different.
Once Decodwell has processed an approved refund, additional processing time may be required by the payment provider or financial institution.
Refund Eligibility
Returns and refunds remain subject to the applicable conditions of this policy and any requirements imposed by applicable law.
Decodwell may review the returned product and relevant order information before approving a refund.
Customers should provide accurate information when requesting a return or refund.
Damaged or Incorrect Products
If a customer receives a product that appears damaged, defective, or materially different from what was ordered, the customer should contact Decodwell as soon as reasonably possible.
The customer may be asked to provide relevant information, photographs, order details, or other documentation necessary to evaluate the issue.
Any applicable resolution will depend on the circumstances and the requirements of applicable law.
Incorrect Customer Address
Customers are responsible for providing a complete and accurate shipping address.
Where a delivery problem results from an incorrect or incomplete address supplied by the customer, the customer is responsible for the consequences and any applicable costs associated with the issue.
No Hidden Charges
Decodwell does not intentionally apply hidden charges.
There is no restocking fee under this policy. Customers are responsible for return shipping costs and the return label as described above.
The original order's applicable shipping fee is separate from return shipping costs.
Refunds for Shipping Costs
Unless otherwise required by applicable law or expressly agreed by Decodwell, the original shipping fee may not be refundable simply because a customer chooses to return an eligible product.
Customers are responsible for return shipping costs as described in this policy.
How to Request a Return
To request a return, customers should contact:
Email: info@cottonx.shop
Please include:
- Order number
- Product name
- Reason for the return
- Relevant information about the condition of the product
- Any other information reasonably requested by customer support
Our team will provide further instructions where the return is eligible.
Fraudulent or Abusive Return Activity
Decodwell reserves the right to review unusual, fraudulent, or abusive return activity and take appropriate action consistent with applicable law and our business policies.
Policy Changes
Decodwell may update this Return & Refund Policy from time to time. The current version published on our website should be reviewed before placing an order.
Contact Information
For return or refund questions:
Decodwell
Email: info@cottonx.shop
Phone: +1 (303) 555-0147
Business Hours: Monday to Friday – 9:00 AM to 5:00 PM (GMT -5:00)